kCura has a dedicated global network of partners offering Relativity on a case-by-case basis to corporations, law firms, and government agencies. If you are considering Relativity for your next litigation project, it’s important to understand how kCura works with Relativity partners to ensure a positive end user experience.
kCura is a software company dedicated to the development and support of Relativity. We do not offer professional services such as project management or direct-to-market hosting.
All partners are listed on our website except for a select few that choose not to display their logo and information. Please contact the Relativity sales team if you have any questions about whether or not a particular service provider is a Relativity partner.
Premium Hosting Partners install Relativity in their data centers and license the software directly. By maintaining the hardware, infrastructure, and personnel necessary to support Relativity in a secure, hosted environment, Premium Hosting Partners provide full-service e-discovery support, consulting, and processing services to their clients.
Consulting Partners work with kCura to offer Relativity as a hosted solution. Through the use of kCura’s data center, Consulting Partners maintain administrative control over user databases while offering comprehensive consulting services to their clients.
Relativity partners are the sales, project management, and administrative interface to their clients. All partners are required to undergo administrative and sales training prior to hosting any projects in Relativity. In addition to training, kCura provides several programs to give partners opportunities to develop their expertise as Relativity service providers.
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installation, and core Relativity certifications.
Because we recognize that some hosting partners experience unique challenges associated with managing very large Relativity environments, we have two designations for Best in Service: Orange and Blue. While both sets of partners are certified to provide a quality Relativity experience, Orange-level partners are recognized for making additional investments in people, process, and technology to manage installations with above-average user counts — all while maintaining the high standards of Best in Service.
Relativity Certified Resellers provide clients with flexible software deployment and support options. Clients who purchase a Relativity license through a reseller benefit from local support and training, infrastructure and environment maintenance, and e-discovery project management services.
To ensure that case administrators fully understand Relativity's capabilities, kCura offers the Relativity Certified Administrator program. By using a service provider with a Relativity Certified Administrator on staff, clients can be sure the administrative team managing their case has extensive expertise and knowledge of Relativity.
To evaluate sales professionals on their knowledge of Relativity, kCura offers the Relativity Certified Sales Professional program. By seeing a demonstration from a Relativity Certified Sales Professional, prospective clients will gain a comprehensive understanding of the software.
kCura offers the Analytics Expert program to help validate Relativity Certified Administrators’ expertise with Relativity Analytics and Assisted Review. By using a service provider with an Analytics Expert on staff, clients can be sure their projects are being supported by a team with extensive knowledge of text analytics and Assisted Review workflows.
kCura offers the Infrastructure Expert program to help validate Relativity Certified Administrators’ expertise with Relativity's infrastructure. By using a service provider with an Infrastructure Expert on staff, clients can be sure their projects are being supported by a team with extensive knowledge of managing a Relativity environment and its infrastructure.
kCura offers the Review Specialist certification to help users demonstrate their knowledge of the core review features in Relativity. By using a service provider with Relativity Review Specialists on staff, clients can be sure their cases are being supported by a team with a deep understanding of document review in Relativity.
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