kCura’s organization-wide commitment to customer service will be highlighted on December 16^th in a webinar presented by Salesforce.com.  Vice President of Information Technology Mike Decker will speak about kCura’s use of Salesforce.com’s Service Cloud to connect with customers everywhere they turn for service as well as how quickly this improved productivity while reducing costs.  You’ll also learn tips from Frost & Sullivan about how this new model enables you to improve customer interactions, boost loyalty, cut costs with superior Web self-service, and create, track, and route customer cases automatically.  To register for the webinar, click here.