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Press Release – Chicago, IL – January 27, 2010 – kCura, developers of the e-discovery review platform Relativity, announced the results of its inaugural Best in Service program.
“The Best in Service program allows us to recognize those Relativity partners who do an exemplary job of maintaining a commitment to delivering a great customer experience with Relativity,” said Andrew Sieja, president and chief executive officer of kCura.
The criteria for Relativity’s Best in Service program consist of an audit of a partner’s Relativity offering as well as customer references. Partners who volunteered to participate were evaluated on technical capabilities, sales performance, and the strength of their references.
“The program has allowed us to work collaboratively with our partners to establish guidelines and criteria for a high-performance Relativity offering,” said Sieja. “We look forward to the future development of Best in Service so both kCura and our partners can continue to improve the Relativity end user experience.”
The Relativity 2010 Best in Service partners (in alphabetical order) are:
Complete Document Source, Inc.
De Novo Legal
Encore Discovery Solutions
iDiscover Global, Inc.
Innovative Discovery, LLC
Palmer Legal Technologies
ProSearch Strategies, Inc.
“Congratulations to those who achieved Best in Service,” said Sieja. “Partners who received this recognition have proven that their teams are knowledgeable and committed to the service and support of Relativity and its users.”
For contact information on Best in Service partners, please visit the Relativity website at www.kcura.com/relativity/partners. All Relativity partners are eligible to participate on a purely voluntary basis. To find out more about kCura’s Best in Service program, go to http://kcura.com/relativity/partners/best-practices#RBIS or contact Therese Carey at firstname.lastname@example.org.
kCura are the developers of the e-discovery software Relativity. Relativity is a web-based application servicing the analysis, review and production stages of the EDRM. kCura helps corporations and law firms with e-discovery challenges by installing Relativity on-premises, as well as providing hosted on-demand solutions through a global network of partners in Asia, Australia, Europe, and North America.
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