A legal hold process typically involves managing large volumes of paper-based and electronically-stored information, including e-mail chains, images, audio files, thumb drives, voicemails, notes, and file folders from multiple custodians. To effectively identify, analyze, and preserve this magnitude of information can be a difficult undertaking. Distributing hold notices to custodians and obtaining their compliance are also challenges.
Once a legal hold is underway, the organization will need to check the progress of the hold and reach out to unresponsive custodians. There is also the potential need to collect additional information from these custodians as the matter progresses. Finally, a successful hold must lead to the production of all relevant information in an organized, defensible format.